FAQ

 

MEMBERSHIP

I Want to Change My Password. What Should I Do?

To change your password, log in with your email address and current password. Then, go to the "Membership Information" tab in the "My Account" section. Here, enter your new password in the "Password" field and check the "Activate the New Password I Entered" box. After carefully entering your new password, click the "Save" button at the bottom right to complete the change.

How Can I Unsubscribe from Newsletters, Announcements, and SMS Notifications?

To unsubscribe from newsletters, announcements, and SMS notifications, click on the "My Account" link and go to the "Membership Information" tab. On this page, uncheck the box next to "I want to receive newsletters, campaign news, and SMS notifications" to cancel your subscriptions.

How Can I Start Receiving Newsletters, Announcements, and SMS Notifications?

To subscribe to newsletters, announcements, and SMS notifications, you can select the "I want to receive newsletters, campaign news, and SMS notifications" option when filling out the membership form. Newsletters and announcements will be sent to your registered email address, and SMS messages will be sent to the mobile number provided in your profile. You can cancel or restart this subscription at any time. To subscribe later, go to the "Membership Information" tab under the "My Account" menu and check the relevant box.

How Can I Cancel My Membership?

To cancel your membership, click the "My Account" button in the upper right corner of the main page. Go to the "Membership Information" section within your account details and select the "Delete My Membership" option at the bottom of the page to delete your membership information.

 

 

ORDER

How Can I Place an Order?

To shop on our website:
    • Add the product you want to purchase to your cart.
    • To buy the products in your cart, click on the "My Cart" link in the upper right corner, then click the "Proceed to Checkout" button. Alternatively, you can also use the "Proceed to Checkout" button in the pop-up window that automatically appears when you add a product to your cart.
    • On the "Complete Order" page, enter your address information and order note, then click "Continue" to proceed to the payment page.
    • On the payment page, choose your payment method and click the "Complete Order" button to finalize your purchase.

How Can I Check My Order Status?

In the upper right corner of our website, click on the "My Account" link and go to the "My Orders" tab. In the opened screen, you can view the status of all your past and current orders. Simply click on the order in question to view detailed information about the preparation, shipping, or invoicing stages.

Can I Add a New Product to My Order After It Has Been Placed?

Once your order has been placed, you cannot add new items to it. However, you can create a new order for the additional items.

Can I Cancel an Item or the Entire Order After Placing It?

Once an order has been placed, it cannot be canceled.

How Can I Specify the Email Address for My Order Delivery?

Your order will be sent to the email address you used to log into the site. If you would like it sent to a different email address, please create a new address and specify it during checkout.

How Will I Know My Order Has Been Confirmed?

Once your payment is received, you will see a confirmation message indicating that your order has been successfully placed. Your order details will also be sent to your registered email address. If there is an issue with your order, we will contact you via your phone number or email address.

How Long Will Products in My Cart Be Reserved?

Items in your cart will be held there until you place an order. However, since no reservation is made, another customer may purchase the item, leading to a possible stock shortage.

 

 

TAX

How Much Are the Tax Fees?

All taxes are included in the product prices. No additional tax fee is requested during or after purchase.

Will I Encounter an Extra Service or Tax Fee?

No, no additional service or tax fee is requested after the product has been delivered.

Are VAT Fees Included in Your Prices?

Yes, VAT is included in the product prices. No extra tax fee will be added on the order page; all prices are displayed with taxes included.

 

 

DELIVERY

When Will My Order Be Delivered?

Orders are usually delivered to your email address within 1 hour. If the delivery time exceeds 1 hour, please contact us at [email protected] for assistance.

Can You Send My Order Faster?

Orders are delivered as quickly as possible, with most orders sent within 1 hour. Depending on order volume, this time may be reduced to just a few minutes.

How Will My Invoices Be Sent to Me?

Your invoice, issued from the product’s official site, will be sent to your email address.

Which Countries Can I Order From?

We deliver to all provinces within the country and accept orders from all over the world.

How Can I Track My Shipment?

Once your order is shipped, you can track its status. If you are a registered user, go to the "My Orders" section under the "My Account" menu in the upper right corner to access your tracking number. You will also receive an SMS to your registered phone number and an email notification once your order has been shipped.

 

 

PAYMENT OPTIONS

How Can I Make a Payment?

You can pay with credit or compatible bank cards while shopping on our website. You may also pay for your orders using cryptocurrency. Our wallet address can be found at https://www.yokyok.net/crypto-accounts.

Is It Safe to Pay on Your Website?

When you shop on our website, your credit card and ATM/Debit card details are used only during the order transaction and are not stored in our database. To ensure secure shopping, we use the Comodo SSL certificate, which is widely trusted for credit card security. Credit card payments are processed via the globally secure Iyzico payment platform.

Which Credit Cards Can I Use?

You can pay with MasterCard and Visa credit cards on our site.

Is There an Installment Option?

Once you have entered the required ATM/Debit or credit card information, you can view the installment options provided by your bank on the payment screen and choose your preferred installment amount to complete the payment.

Which Credit Cards Can I Use for Installment Shopping?

You can make installment purchases on our website with Axess, World, Paraf, Maximum, Cardfinans, and Bonus credit cards.

How Do I Make a Payment with Credit Cards?

On the payment screen, you will be asked to enter your credit card information. Once you have entered your details, they will be securely transmitted to your bank for payment approval. Your bank will send a verification code to your mobile phone. After entering the code, your order will be confirmed.

How Can I Make an Installment Payment with Credit Cards?

Installment options vary by bank. Once you enter your credit card information on the payment screen, your bank's available installment options will be displayed. Select the number of installments you prefer to proceed with your purchase.

Can ATM Cards Be Used for Installment Payments?

Installment options are not available for payments made with ATM/Debit cards on our site.

What Should I Do If I Encounter an Error on the Payment Screen?

If your transaction is not approved after entering your details on the payment screen, it may be due to one of the following reasons:
    • Check if your card is enabled for online shopping.
    • Ensure your card is active for use.
    • Verify that your card limit is sufficient.
    • Check if your card's expiration date is valid.
    • If you are using a virtual card, make sure its limit is sufficient.

If the issue persists despite following the steps above, please seek support from your bank or contact us at [email protected] for technical assistance.

 

 

SOFTWARE

Can Software Be Used on Multiple Devices?

Each software product has its own licensing terms. Generally, some software is licensed for use on a single device, while others allow use on multiple devices. Please review the licensing information on the product page for more details.

How Are Software Updates Done?

Most software provides free updates throughout the license period. When an update is available, you will receive a notification and can install the new version through your account or via automatic updates.

Which Operating Systems Do Your Software Products Support?

The compatible operating systems (e.g., Windows, macOS, Linux) are listed in the software descriptions. We recommend checking the compatibility information before purchasing.

Do You Have Software Options in Different Languages?

While some software supports multiple languages, others are only available in English. You can find information about supported languages in the product descriptions.

 

 

TECHNICAL SUPPORT

Do You Provide Product Technical Support?

Since the software you purchase is fully licensed, technical support is available from the software's official website. We do not provide direct technical support; however, you can benefit from the support services offered by the software provider.

 

 

EXCHANGE

Can I Exchange the Software I Purchased for Another Software?

Purchased software cannot be exchanged for another software product.

 

 

RETURN

Can I Return My Orders?

Returns are not accepted for software sales.

What Is the Legal Regulation on Returns?

Return Rights and Legal Regulations for Software Sales

In Turkey, various laws and regulations have been enacted to protect consumers. Article 48 of the Law No. 6502 on Consumer Protection grants consumers the right to withdraw from distance sales contracts. However, certain exceptions apply:
    • Instantly Fulfilled Services in Electronic Media: Services immediately provided in electronic media or intangible goods instantly delivered to the consumer are exempt from the right of withdrawal.
    • Copyable Software and Programs: Copyable software and programs are non-returnable by nature.

How Are Defective Products Returned?

If a product is defective, the customer has the right to request a refund, exchange with a flawless product, a discount for another product, or free repair. When a defective product is returned or an exchange or repair is requested, these processes are typically completed within 20 (twenty) business days by law.

In the case of a defective product, all payments made will be refunded to you in full. To initiate a return request due to a defect, contact us at [email protected] on the same day. Please send us an email with screenshots indicating the defect.

 

 

ONLINE SHOPPING ASSISTANCE

How Can I Search for Products on Your Site?

Products are listed in various categories on our site. You can click on the category related to the product you are looking for to view items in that category. On the category pages, you can use the product filter section at the top to narrow your search and obtain more specific results.
Additionally, you can search across all categories by typing the name or feature of the product you're looking for into the search box located in the upper left corner of the site.

How Can I Add Products to My Cart?

After selecting the product you wish to purchase, choose the quantity and click the "Add to Cart" button. You will receive a confirmation message that the product has been added to your cart. You can continue browsing other products or proceed with the checkout by clicking on the cart icon in the upper right corner.

How Can I Purchase the Products in My Cart?

To purchase the items in your cart, follow these steps:
    • Click the "My Cart" link in the upper right corner to go to your cart.
    • On the "My Cart" page, you will see all the items you have added listed.
    • To complete your purchase, click the "Complete Order" button. If you have any additional notes regarding your order, you can enter them in the "Order Note" section. After verifying that all information is correct, click "Continue."
    • Finally, the payment page will appear. Select your preferred payment method, check the box to confirm "I have read and agree to the Pre-Information Form & Distance Sales Agreement," and click the "Complete Order" button to finalize your purchase.